Refund & Return Policy

NatureLock products include personal-care, Ayurvedic, wellness, fragrance and other hygiene-sensitive products. For hygiene, safety and product-integrity reasons, we generally do not accept returns or refunds for correctly delivered products merely because a customer has changed their mind, no longer requires the product, dislikes the fragrance or texture, or does not obtain the expected result.

If the outer package is visibly damaged, crushed, torn, open or leaking, please record the condition of the package and shipping label before accepting delivery and, where possible, refuse the damaged shipment.

If the outer package appears intact at delivery but, after opening it, you discover that a bottle/container is broken, cracked, leaking, the seal is damaged, or the product has been materially damaged, please stop handling or using the product and document the condition immediately.

Please retain the product, packaging, shipping material, seal, label and any damaged components. Contact carenaturelock@gmail.com preferably within 24 hours of delivery, with your order ID and clear photographs and/or an unedited video showing the package, shipping label, product and damage.

NatureLock may request additional information and, where reasonably necessary, the product and original packaging for inspection before approving a replacement or refund.

Claims may be declined where the available evidence reasonably indicates that the damage occurred after delivery or resulted from misuse, accidental handling, tampering, alteration or other customer-caused damage, subject to applicable law.

If you receive a product different from the product ordered, contact us at carenaturelock@gmail.com preferably within 48 hours of delivery with your order ID and a photograph of the product received.

After verification, NatureLock will arrange an appropriate replacement or refund at no additional product cost, subject to applicable law.

If a product is defective, deficient, spurious, materially different from the product ordered or advertised, or otherwise gives rise to a remedy under applicable law, please contact us with the relevant details and supporting evidence.

NatureLock may investigate the complaint and arrange the appropriate remedy, which may include replacement, refund or another remedy required under applicable law.

We do not accept returns or refunds solely because a customer has changed their mind, no longer wants the product, ordered by mistake, dislikes the fragrance or texture, or expected a different result, provided the product delivered was correct and was not defective, damaged, deficient or otherwise subject to a remedy under applicable law.

Please review the ingredients, directions and precautions before use and conduct a patch test where appropriate. Individual reactions may vary.

An individual reaction does not automatically mean that a product is defective. However, any product-safety or adverse-reaction complaint will be considered appropriately and handled in accordance with applicable law.

Opened or used personal-care, fragrance or consumable products are generally not eligible for change-of-mind returns because of hygiene and product-integrity considerations. This does not restrict any statutory right or remedy that cannot lawfully be excluded.

Cancellation is provided till the product is not dispatched from NatureLock's warehouse.

Orders that have already been packed and handed to our shipping/courier partner enter transit and can no longer be cancelled through the website. If you no longer wish to receive the order, you may refuse delivery. The shipment may then be returned to NatureLock as Return to Origin (RTO).

A voluntary refusal of a correctly dispatched order solely because of a change of mind or because the order is no longer required does not, by itself, create an entitlement to a refund, subject to applicable law.

This does not affect any refund, replacement or other remedy available where the product is defective, damaged, deficient, incorrect, spurious, materially different from the product ordered or advertised, or otherwise gives rise to a statutory remedy.

Repeated or unreasonable refusal of COD orders may result in COD being restricted or disabled for future orders.

Where a refund is approved, it will ordinarily be processed to the original payment method. Processing time may depend on the payment provider, bank or payment method.

For COD orders, the refund method may require additional information from the customer and will be processed through an appropriate lawful method.

NatureLock maintains reasonable quality-control and dispatch procedures. Where relevant to a claim, NatureLock may compare the condition of the returned product and packaging with available quality-control, packing and dispatch records.

Important: Nothing in this policy is intended to exclude, restrict or waive any consumer right, warranty, remedy or liability that cannot legally be excluded or restricted under applicable Indian law.