Shipping Policy

All orders are processed and dispatched within 24–48 business hours of payment confirmation, Monday through Saturday (excluding public holidays).

Orders placed after 4:00 PM IST on a Saturday or on a Sunday will be processed on the next business day.

* Delivery timelines are estimates and may vary due to courier delays, weather, or local public holidays.

NatureLock ships via trusted logistics partners including Delhivery, Shiprocket network, and BlueDart depending on your pincode and order value. The shipping partner is selected automatically at checkout based on your delivery location.

Once your order is dispatched, you will receive an SMS and/or email with your tracking number and courier partner details. You can track your order at any time through the Order Tracking page on our website.

Cash on Delivery is available on eligible orders up to ₹3,000. COD availability is subject to pincode serviceability. A COD handling fee may apply and will be shown at checkout.

All formulations are shipped in sealed, tamper-evident packaging. We use bubble-wrapped secondary packaging to protect glass bottles during transit. We are progressively moving toward recyclable and biodegradable packaging materials in line with our sustainability commitments.

If a shipment is returned to us due to an incorrect address, failed delivery attempts, or recipient unavailability, we will contact you at the email or phone number on file. Re-shipping charges will apply for a second dispatch.

Please ensure your delivery address and contact number are accurate at checkout. NatureLock is not responsible for delivery failures due to incorrect address information.